African Collaboration Hub

SERVICES PROCESS

We support you along the whole implementation process

1. ANALYSIS

Our experts review the client profile and needs based on existing business and project processes and systems. The proposal brief and cost proposal are formalised for client consideration.

2. STRATEGY

Through client participation, a client specific strategy is developed that addresses the client’s needs and budget.

5. TAILORED SOLUTIONS

The client processes are blueprinted, and performance gates are defined. Client processes are mapped leading to the creation of a set of bespoke product templates,  allowing clients to manage their own projects with their own standardised processes.A bespoke user manual and user guide are prepared to allow future users to successfully work with the client’s standardised processes and templates.

4. IMPLEMENTATION

The agreed implementation plan, including time frames and key deliverables and deadlines, will guide the implementation process. Although Smartsheet is an online, cloud-based application, our experience indicates that clients generally prefer a level of technical assistance to ensure that hardware is correctly configured to run Smartsheet. Our technical experts interact with the client’s IT team to ensure that Smartsheet runs optimally.

5. TRAINING

Smartsheet offers a very user-friendly interface. Many clients prefer bespoke training, either one-on-one or in group settings. ACH provides this service.

6. SUPPORT

In addition to the initial support during the implementation phase clients may require ongoing support to ensure optimal use of all Smartsheet functionalities.