African Collaboration Hub

WHO ARE WE

Africa Collaboration Hub is a young, innovative project process consultancy transferring all processes and team members onto a single online collaboration platform.

We provide clients with state-of-the-art business solutions, customised to their operational needs to unleash the benefits of work agility and real-time collaboration to their business strategies.

We invest time to explore and understand our clients’ project delivery methodologies and then blueprint these methodologies to Smartsheet’s collaboration platform.  We pride ourselves on our customer satisfaction by delivering the best solution in a cost-effective and timely manner.

ACH is a registered Smartsheet Align Gold Partner. We are also Smartsheet Product and Professional Services Certified.

“Coming together is a beginning, staying together is progress, and working together is success.” Henry Ford

SERVICES PROCESS

We support you along the whole implementation process

1. ANALYSIS

Our experts review the client profile and needs based on existing business and project processes and systems. The proposal brief and cost proposal are formalised for client consideration.

2. STRATEGY

Through client participation, a client specific strategy is developed that addresses the client’s needs and budget.

5. TAILORED SOLUTIONS

The client processes are blueprinted, and performance gates are defined. Client processes are mapped leading to the creation of a set of bespoke product templates,  allowing clients to manage their own projects with their own standardised processes.A bespoke user manual and user guide are prepared to allow future users to successfully work with the client’s standardised processes and templates.

4. IMPLEMENTATION

The agreed implementation plan, including time frames and key deliverables and deadlines, will guide the implementation process. Although Smartsheet is an online, cloud-based application, our experience indicates that clients generally prefer a level of technical assistance to ensure that hardware is correctly configured to run Smartsheet. Our technical experts interact with the client’s IT team to ensure that Smartsheet runs optimally.

5. TRAINING

Smartsheet offers a very user-friendly interface. Many clients prefer bespoke training, either one-on-one or in group settings. ACH provides this service.

6. SUPPORT

In addition to the initial support during the implementation phase clients may require ongoing support to ensure optimal use of all Smartsheet functionalities.